By Ekwueme Benita
The University of Lagos (UNILAG) wrapped up its 2023 International Customer Service Week (ICSW) with a renewed commitment to exceptional service.
At the “Team Service” stakeholders forum, UNILAG acknowledged outstanding contributors to customer service excellence.
ICSW began on October 4, 2023, with a campus campaign. Professor Olufemi Saibu, Director of Quality Assurance and Servicom Unit, highlighted the importance of collaboration among team members.
Winners were chosen based on customer feedback, performance metrics, and innovation in service delivery.
Vice Chancellor Professor Folasade Ogunsola represented by Deputy Vice-Chancellor, Professor Lucian Obinna Chukwu emphasized UNILAG’s dedication to improving service delivery, with representatives from NIMASA, NUC, and academic leaders in attendance.
The event included a panel discussion on teamwork and quality service in higher education.