UNILAG Counselling Unit Set to Adopt AI for Improved Services

By Oluwatoyin Adewale, Hannah Imhana, Wisdom Adebayo, Oyinnijesu Omope, Okereke Ngozi

The Counselling Unit of the University of Lagos (UNILAG) revealed plans to embrace artificial intelligence (AI) in operations.

This, the unit said, is a way of expanding its support services and strengthening awareness campaigns. 

In an interview with UNILAG Sun, the Head of Counselling Unit,  Janet Aregbesola, expressed that the new development is a significant move to automate the unit’s operations, to appeal to the younger generation demographics. 

She described the innovation as a remarkable milestone in the accessibility of the unit’s services, adding that it will enhance communication digitally, rather than relying on traditional means.

Aregbesola noted that the shift towards AI, aimed at promoting a culture where seeking help is seen as normal and proactive, showcasing the unit’s efforts towards being future-ready.

She highlighted their key support to the university community, including working with other divisions to guide students in managing academic concerns, personal development, stress, and overall well-being.

According to her, the unit is strengthening its visibility on campus through increased outreach to faculties, regular sensitisation programmes, and collaborations with student groups to encourage early support-seeking behaviour.

“We have observed that several students still do not know where the counselling unit is located or the kind of support we offer,” she said.

“To bridge this gap, we are increasing our engagement efforts, sharing materials across campus, and strengthening digital processes to make our services more accessible.”

She stated that there is a newly introduced initiative in the unit called “peer-to-peer monitoring programme,” which aims to train students to encourage their peers to seek help, and ensure timely support for those who may be struggling.

The Counselling unit head stressed that the trained students are not informants, and the unit’s core ethic of client confidentiality is paramount in ensuring a safe environment for all students who seek support.

“We recognise the importance of peer support, especially in identifying behavioural changes early,” she said.

“Our ambassadors help encourage students to come forward, and confidentiality remains central to everything we do.”