Faculty of Social Sciences Emerges SERVICOM Best Faculty in UNILAG

By Foubri Vanessa

The Faculty of Social Sciences has emerged as the overall best faculty at the 2025 Annual International Customer Service Week organised by the Quality Assurance and SERVICOM Units of the University of Lagos (UNILAG).

The three-day event, themed “Mission Possible,” celebrated dedication, teamwork, and the importance of quality service delivery within the university community.

The Faculty was honoured for its improved facilities and examination readiness during the 2024/2025 academic session. The Faculty of Engineering and the Faculty of Management Sciences followed as the second and third best faculties respectively, both recognised for notable achievements in academic infrastructure, coordination, and facility upgrades.

In the departmental category, the Department of Psychology (Faculty of Social Sciences) clinched the overall best department award for its timely submission of semester results.

The Department of Sociology and the Clinical Department (Faculty of Pharmacy) emerged as second and third best departments respectively, for their efficiency and consistency in academic reporting.

Winners of the student essay competition on “Students’ Perception of Service Delivery in UNILAG” were also celebrated. Favour Ogochi emerged as the overall best essay writer, receiving a cash prize of ₦200,000. Hikmat Balogun and Rasaq Titilayo emerged as first and second runners-up, winning ₦150,000 and ₦100,000 respectively.

The event, which began on Tuesday, October 7, featured a media engagement and awareness campaign. It continued on Wednesday with an exhibition, fun games, and the essay competition, and concluded on Thursday, October 9, with a stakeholders’ forum, the launch of the QAS Magazine, and the award and prize-giving ceremony.

Speaking during the stakeholders’ forum, the Director of Quality Assurance and SERVICOM, Professor Olufemi Saibu, described the celebration as “a moment of reflection, recognition, and recommitment,” noting that the annual global observance was more than a ceremonial tradition.

“It reminds us of the dignity of service, the value of those who deliver it, and the transformative power of every interaction within our university community,” he said.

Reflecting on the theme, “Mission Possible,” Saibu said it served as both a declaration and a challenge, urging the university community to embrace collaboration, innovation, and commitment in achieving service excellence.

“With collaboration, innovation, and unwavering commitment, we can overcome barriers and elevate our service culture to new heights. Excellence in service is not a distant aspiration, it is our daily responsibility,” he said.

UNILAG Vice-Chancellor, Professor Folasade Ogunsola, OON, FAS, encouraged members of the university community to reflect on how they could become better individuals and service providers.

She urged everyone to embrace the mission of offering solutions and contributing to the growth and excellence of the institution.

Several dignitaries attended the event, including the Vice-Chancellor; the Speaker of the Lagos State House of Assembly, who served as Special Guest of Honour; Engr. (Dr.) Jani Ibrahim, National President of the Nigerian Association of Chambers of Commerce, Industry, Mines and Agriculture (NACCIMA), who chaired the occasion; and Dr. Taiwo Nolas-Alausa, Director General of the Chartered Institute of Administration, who delivered the keynote address.

Deans of faculties, directors of units, professors, staff, students, and members of the university community were also in attendance.